Customer Service


Our customer service is available for you live on the site's chat, by email at service-client (a) twil.fr, and by phone at + 33 1 84 60 60 44, Monday to Friday from 9:30 to 13h and from 14h to 18h30 (Paris Time).

If you want advice on a wine or information before buying, do not hesitate to use the chat module to discuss directly with us during the day. We can also offer custom orders.

If you wish to be informed of the follow-up of your order, you can also go to your account, in the follow-up of the orders. In the details of each order, you will find the tracking link of the carrier as soon as your shipment is shipped. In case of complaint, or problem with your order, do not hesitate to call us, we will do the maximum for you!

You can also find answers in the FAQ section.


Do you have trouble ordering on our site or on the app? Have not you received an email? Do you have suggestions for improvements? Do not hesitate to send us a message with a description of your problem to service-tech (a) twil.fr! We are listening to all your comments to improve our service. Do not use this email for requests regarding the tracking of your orders. Commecial offers will be discarded.